The Questions to Ask Before You Book Any Windshield Replacement
Nine questions that separate a shop that will do the job correctly from one that will not.
Key Takeaways
- Ask what adhesive is used and what the safe drive-away time is
- Ask whether your vehicle requires recalibration and whether it is included
- Ask whether new moldings and clips are included or reused
- Ask what the warranty covers and for how long
About the glass
Which manufacturer made the glass, and does it match your vehicle's exact feature set including camera, rain sensor, acoustic layer, heated wiper park, and heads-up display? Ask them to confirm from your VIN, not from the model year.
About the installation
Which urethane is being used, and what is the safe drive-away time in today's conditions? Are new moldings and clips included, or is the old trim being reused? Is the technician AGSC certified?
Reused brittle moldings are a leading cause of wind noise a month later.
About recalibration
Does this vehicle require ADAS recalibration? Is it included in the quoted price? Will I receive a printed calibration report? If the answer to the first question is no on a vehicle built in the last several years, verify it independently.
About the warranty
What exactly does the warranty cover, for how long, and is it honored nationwide? A workmanship warranty should cover leaks, wind noise, and stress cracks originating at the bond for as long as you own the vehicle.